Sheriffs Fencing Ltd T/A Charfleets Fencing

Aftercare Service | Terms & Guarantee

 

INSTALLATION – Supply & Fit

  • It is the responsibility of the client to ensure an individual is on site for the duration of works, who is capable of making any required decisions for work to be completed. If said client is not on site – the works will be carried out as per the written quotation that would have been provided throughout the quotation process.
  • It is the responsibility of the client to inform Charfleets Fencing of any pipes or cables on the fencing line before work commences, we cannot be held responsible for going through any pipes or cables less than 18 inches below ground level / or without prior warning.
  • Any works that deviate from the quotation provided, will result in the quotation and therefore the associated pricing to be adjusted accordingly

 

AFTERCARE – Further to you receiving our Supply & Fit service

  • It is the Client’s responsibility to check the project and feedback if required – before the final invoice is generated, we value your feedback and ultimately want you to be pleased with the finished article – we are a reputable company and need to be able to book any adjustments into the diary, so any feedback needs to be provided as soon as the works are complete
  • We are available 7 days a week for aftercare or consultation calls, office landline, mobiles and emails.
  • We always endeavour to carry out installation work or aftercare as soon as physically possible

 

GUARANTEE – On Materials purchased or installed; fencing & gates etc

 

WOOD FENCING – a natural product

  • The client must retain their copy of the invoice as proof of purchase / guarantee
  • All work installed by Charfleets Fencing is guaranteed. Guarantees are as follows:
    • Featheredge fencing with concrete gravel boards and posts comes with a 5 year guarantee.
    • Larch / Lap Panel fencing with concrete gravel boards and posts comes with a 2 year guarantee.
    • Timber fencing with timber posts / Post & Rail comes with a 1 year guarantee.
  • Guarantee covers against manufacturing or installation defects. It does not cover against natural occurring issues like changes in colour due to porosity levels, treatment absorption, weather, warping, twists etc– Timber is a natural product, which is susceptible to splits, twisting and warping under extreme temperature changes. Please see notes on wood products.
  • Guarantee does not cover against acts of god or natural disasters including damage caused by hurricane winds, storms or ground movement.
  • Fencing guarantee requirements and exclusions are: Timber products, such as panels, gates posts etc to be treated on an annual basis with timber preservative.

 

WOOD GATES – a natural product

  • The client must retain their copy of the invoice as proof of purchase / guarantee
  • Gates are manufactured from quality joinery grade softwood or hardwood by our craftsmen in our workshops.
  • All timber gates manufactured by Charfleets Fencing are covered by one years workmanship warranty from date of receipt of goods / installation date.
  • Gates must have been fitted with reasonable tolerances to allow for seasonal movements. We would always recommend the use of adjustable hinges.
  • In the rare case a gate fails to perform to its designed purpose due to insufficient workmanship, Charfleets Fencing will rectify the fault. However, we will not accept consequential loss in such a case.
  • Please note; Problems such as water damage and rot are caused bynot following treatment guidelines, the use of the wrong treatment or no treatment being applied. These will invalidate any warranty claims.
  • In the rare instance there is a manufacturing defect, thismust be reported prior to hanging a gate.

 

Wood Gates – What is Not Covered

  • This gate warranty is for the replacement of the original product purchased only and does not cover the costs of removal and reinstatement of the product or consequential costs or losses incurred due to the failure of the product. This warranty applies to timber gates only and does not cover automation kits, locks, hinges, bearings, rollers and other additional parts/accessories subject to wear/tear
  • Problems such as water damage/rot are caused by not following treatment guidelines, the use of the wrong treatment or no treatment being applied. We can not warranty for something that has not been maintained in accordance with our treatment guidelines.
  • Problems caused by failure of the customer to apply regular treatment.
  • Problems caused by the gates being be installed as a bi-fold gate (This will invalidate the warranty due to the stresses placed on the joints of the gates).
  • Problems caused by timber movement (as timber is a naturally occurring product) (including twisting, warping, bowing, wood knots and splitting or the movement of the gate caused by weather such as swelling and shrinkage and therefore the gate ironmongery moving also).
  • Problems caused by alterations or modifications to original gates.
  • Problems caused deliberate or accidental damage or abuse to the gate(s).
  • Problems caused by ‘Poor Fitting’ of the gate(s), posts, ironwork, or nearby objects / buildings such as garages, roots etc
  • The absence of recommended gate fittings / keeping the gate locked and in place (e.g. drop bolt, padlock bolt & socket sets).

 

A NOTE ABOUT WOOD

Timber is a natural organic material and will contain knots and sap; the timber may swell, shrink and or warp which can cause splitting to occur. This is to be expected and Charfleets Fencing cannot be held liable or responsible to exchange goods or to refund monies in this event. This is naturally occurring and often due to a change in weather conditions, extreme heat and cold, that we cannot control.

METAL FENCING; Palisade, V Mesh, Bespoke Ironmongery etc

  • The client must retain their copy of the invoice as proof of purchase/guarantee
  • All work installed by Charfleets Fencing is guaranteed as follows:
  • All metal fencing; unlike wood fencing, we do not manufacture the metal fencing ourselves. Therefore all metal fencing, as in the product alone would be covered by the manufacturer’s warranty, which is dependent upon supplier. As Charfleets Fencing would be the purchaser of the products, Charfleets Fencing, would also act as the intermediary in resolving any issues, should products appear to be sub-standard during or post installation.
  • V Mesh Fencing / Palisade Fencing / Bespoke Fencing that includes Ironmongery as part of the fence etc; All mesh fencing, palisade and bespoke ironmongery installed as fencing, is pre-galvanised as well as powder coated. When it comes to the powder coated finish of your fencing, we can offer a variety of colours.
  • Guarantee covers against installation defects; posts, panels & gates etc
  • Guarantee does not cover against acts of god or natural disasters including damage caused by hurricane winds, or ground movement.